Managed network services

AviatCare

Managed Services is an area that network and IT operators are quickly exploring due to highly competitive market and cost pressures to operate dynamic, multi-protocol, multi-partner networks. A comprehensive set of Managed Network Services can provide operators the flexibility required to evolve their network, reduce OPEX and CAPEX and improve their network reliability.

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Let Aviat Managed Network Services watch your network for you – monitor, debug, dispatch and resolve. And we can do all of that remotely. AviatCare Managed Services leverages an advanced suite of tools and industry best practices to keep your network operating effectively and efficiently. Remote Monitoring. Performance Management and Optimization. All provided 24×7 or for any segment of the day, night or weekend.

With Aviat’s experience with building NOCs and operating NOC-centric services for your network, Aviat MNS can partner with you on key Managed Network Services to be provided at your location, or performed from our Global Network Operations Center in San Antonio, Texas.

Specialized networks such as the Low Latency networks in North America and Europe have contracted their Network Management and Operation to Aviat MNS so they can concentrate on their core business. These arrangements are the cleanest examples of partnering with Aviat MNS to pre-emptively and proactively manage voice, TDM and IP-based networks anywhere in the world.

ISO/IEC 27001 certified

Aviat has attained ISO 27001 Security Certification, the only internationally recognized standard for an Information Security Management System (ISMS). This verifies that Aviat’s primary and backup Network Operation Centers (NOCs) have the infrastructure and processes to protect customer information and equipment assets with a high degree of security. Read more about Aviat’s ISO/IEC27001 Security Certification here.

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Network monitoring

  • Let Aviat watch your network for you – monitor, debug, dispatch, resolve – we can do all of that remotely.
  • Three levels Essential, Plus, Premium – to match your specific requirements.
  • Leverage an advanced suite of tools / processes to keep your network operating effectively & efficiently.
  • Provide resources at your location or perform the service from our global facility in San Antonio, Texas.
  • Remote monitoring, performance management, optimization
  • Seamless integration and fast response from corrective action teams – Ground (4 hr.), Tower (12 hr.)

Corrective & preventive maintenance

Let Aviat have the right resource onsite with the right skills and right part in a committed timeframe.

  • Will arrive onsite per schedule with the appropriate teste equipment and spares to ensure operational excellence.
  • Diagnose the problem, restore service with guidance from TAC.
  • Annual inspection service to correct and mitigate deficiencies.
  • Spot checks on grounding, cables, radio equipment HW and SW, power systems and other relevant areas in the PM checklist.
  • Final report documenting findings, conclusions and guidance on any further corrective measures needed

Resident engineering services

  • Dedicated Onsite Technical Expert resource provides guidance on all technical aspects related to Aviat Products and Services
  • Engaged with your Operations team to resolve technical issues, discuss operational metrics and plan for actions.
  • Escalation management – identify top critical service requests and continual follow up with Aviat service teams until resolution.
  • Assist with deployment, cutover support and day-to-day operations.
  • Provide Knowledge Transfer for the customer’s team.
  • Monthly reporting with tracking of operational support metrics.

Engaging with Aviat Networks for managing their networks has proven beneficial to many customers across a wide spectrum of verticals: public utilities, public services, mobile operators, service providers and Enterprise.

Customers have typically experienced:

  • More predictable and stable operating costs
  • Significantly lower downtimes due to consistent and rapid resolution of incidents
  • Compliance with business requirements on security and resiliency of network operations
  • Improved end user experience delivering on the most stringent SLAs


Aviat Microwave Upgrade Agreement (MUA) Brochure: Aviat Microwave Upgrade Agreement (MUA)
Improve performance and Keep Your Costs Under Control by Ensuring Your Microwave Network is ALWAYS Up-To-Date. Aviat’s Microwave Upgrade Agreement (MUA) is a long term (10 year) network plan that provides seamless and regular full turnkey technology upgrades, with the highest reliability, full service and support, and an easy OPEX-like financing model. Aviat’s MUA gives you full operational confidence and eliminates the uncertainty of whether your network will continue supporting your needs into the future.
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Managed Network Services Brochure: Managed Network Services

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Microwave and IP/MPLS Services - Better Together Brochure: Microwave and IP/MPLS Services - Better Together

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AviatCare facts

Monitored and managed

1000 s

of devices

Extensive service presence in

20 +

countries

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